ZEISS Revolutionizes FSE Training with VR Partnership

ZEISS partners with realworld one to revolutionize FSE training


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ZEISS Research Microscopy Solutions, a leading manufacturer of microscope systems for various industries, recognized the strategic importance of virtual reality (VR) in training its Field Service Engineers (FSEs). To implement this initiative, ZEISS partnered with realworld one, a collaboration that aimed to enhance the training experience and outcomes for FSEs.

Historically, providing consistent training for FSEs posed challenges, including significant costs associated with in-person sessions, such as travel expenses and time away from customers. Additionally, traditional training methods limited FSEs' interaction with microscopes, potentially leading to equipment damage. ZEISS recognized the need for alternative approaches that could improve training outcomes, reduce costs, and align with its commitment to advancing standards of care. VR emerged as a centralized solution to address these challenges.

Through collaboration with realworld one, ZEISS developed a comprehensive VR training environment tailored to the needs of FSEs. This VR platform enabled trainees to navigate virtual workspaces intuitively, interact with microscope components, follow step-by-step instructions for assembly and disassembly, and visualize complex scientific and physical concepts. The immersive nature of VR training allowed FSEs to gain insights and skills that would be challenging to acquire through traditional methods.

ZEISS anticipates that 80% of its FSEs will utilize VR training in conjunction with on-the-job training over the next three years. The initial rollout of the VR solution has been successful, with positive feedback from a diverse group of FSEs. Continuous feedback collection is integral to improving the VR training program further.

The realworld one software platform offers a range of features that enhance collaboration and flexibility in virtual workspaces. The platform's multi-user function enables real-time interaction and communication among team members, regardless of their locations. The CAN functionality allows users to record and share interactive virtual content, such as training sessions and product demonstrations, preserving valuable data for future reference.

Even users without VR headsets can access the platform through non-VR mode, ensuring inclusivity across the team. Additionally, the platform supports the uploading and sharing of various file types, including CAD files, PDFs, and presentations, enhancing global connectivity and collaboration.

In summary, VR technology has revolutionized FSE training at ZEISS, offering a consistent, immersive learning format that benefits both experienced and inexperienced trainees. The efficiency and effectiveness of VR training have been demonstrated through improved knowledge retention and faster onboarding of new FSEs. Furthermore, the adoption of VR has contributed to ZEISS' sustainability goals by reducing the need for FSE travel, aligning with its aim to be carbon neutral by 2022.

Rrahul Sethi
June 21, 2024
5 min read